The analysis was conducted based on the annual report by Transport & Environment, which ranks the 27 main European railway operators according to eight categories: fare structure, discounts and concessions, service reliability, booking experience, compensation polices, travel experience, development of night trains, and cycling mobility polices.
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The results of the studio of 2024 see head Trenitaliathe main operator in italy, following the company Czech RegioJet and by the operator of the austrian ÖBB.
Whereas, as an index of the price of€/km for the operator, SBB, Eurostar and GWR are the companies the most expensive in Europe. The comparison of the prices of tickets for the same routes show significant differences. On the route Milan-Rome, Italo offers rates of 1.2 times lower than Trenitalia. Similarly, the rates of Flixtrain for the route Berlin-Hamburg are 5.5 times lower than those of DB.
From the analysis does not emerge no correlation among the indexes of price and the other evaluation criteria, to the evidence of the fact that higher prices are not a guarantee of a higher quality of service.
Seven operators – BDZ, CP, Hellenic Trains, Italo, PKP, Trenitalia and SJ stand for the offering of special rates and discounts the most advantageous. On the contrary, the operators rail low-cost as Flixtrain and Ouigo submit special offers less attractivein line with the business model at a low cost.
Reliability the service is another factor fundamental for consumers, among the 25 operators, which were available the data on the punctuality, only 8 (32%) have achieved a rate of punctuality of more than 80%, considering a threshold of five minutes at the time of arrival at the destination. The results indicate that the train operator the more reliable the SBB switzerland, followed by NS Dutch to second place, and by SNCB, the belgian at the third.
With regard to the travel experience SNCF, Trenitalia and Deutsche Bahno offer best experience to the travelerswhile NS, Hellenic Trains and SNCB get the lowest score.
